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Consumer Protection Act

Why "Blacklisting" is No Longer a Threat in South Africa

Traditionally, "blacklisting" referred to having a negative mark on your credit report, which could hinder your ability to borrow money or secure contracts. Historically, credit bureaus focused only on negative financial behaviors, such as missed payments or defaults. However, the term is outdated and misleading, as it implies a permanent negative status.

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How Blacklisting Affects Businesses and Individuals in South Africa

In the context of South African law, blacklisting is a notation on an individual's or company's credit report that indicates a history of non-payment or defaulting on debt. This mark can severely impact a person's or entity's ability to borrow money, obtain contracts, or even secure employment.

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Consumer Protection and the Cooling Off Period

New products are constantly at our fingertips, often leads to purchases that might not have been made with full consideration. The excitement of acquiring something new can quickly give way to regret, particularly when the financial implications become clear.

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The NCT Finds Vodacom in Violation of CPA

The goal of the Consumer Protection Act was to put in place a legislative framework to regulate and promote fair practices in the provision of goods and services.

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Damage to Goods in Transit - Who Pays the Bill?

When goods embark on a journey from one location to another, a multitude of risks emerges. Owners find themselves pondering whether their goods will reach their destination unscathed, contemplating scenarios involving theft or malfunction.

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Under What Circumstances Can a Consumer Return Goods?

The primary piece of legislation that provides for consumer related matters is the Consumer Protection Act 68 of 2008 (CPA). Amongst its most prominent provisions are those regarding the rights and obligations of consumers and suppliers alike when it comes to the issue of returning goods.

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Goods ‘Paid for’ Not Delivered - What Do You Do

Customers may also place reliance on the law of contracts, where parties enter into contracts giving rise to obligations that require performance. Where two parties enter into an agreement of purchase and sale, the foremost obligations are that the purchaser must pay a certain sum of money and the seller delivers certain goods.

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The Rights Of A Consumer - Questions & Answers - Part II

As alluded in our previous instalment on consumer rights, the purpose of the Consumer Protection Act 68 of 2008 (the CPA), is to ‘promote a fair, accessible and sustainable marketplace for consumer products and services and for that purpose to establish national norms and standards relating to consumer protection, to provide for improved standards of consumer information, to prohibit certain unfair marketing and business practices…’

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The Rights Of A Consumer - Questions & Answers - Part I

Central to the purpose of the Consumer Protection Act 68 of 2008 (the CPA), is to ‘promote a fair, accessible and sustainable marketplace for consumer products and services and for that purpose to establish national norms and standards relating to consumer protection, to provide for improved standards of consumer information, to prohibit certain unfair marketing and business practices…’

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Is A Refund Always Possible - Consumer Protection

As businesses move to recover from the effects of the Covid-19 pandemic, in some way consumers are getting the better end of the bargain. A good number of shops and suppliers are offering sales, discounts and specials to get an upper hand over their competitors and gain a substantial share in the market. While this may definitely be pocket friendly for the average shopper/consumer, the need to scrutinise the terms and conditions upon which these bargains come is ever important.

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