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Consumer Protection Act

Supplier Pricing Mistakes In-Store or Online: Consumer Rights

Mistakes in pricing, whether in-store or online, can lead to confusion and disputes between consumers and retailers.

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When Can a Landlord Withhold and Deduct From a Tenant’s Security Deposit?

In South Africa, the security deposit a tenant pays upon moving into a rental property serves as a form of financial security for the landlord.

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When is the Consumer Protection Act Applicable?

The Consumer Protection Act (CPA) in South Africa is designed to protect consumers by regulating the market and ensuring fair practices.

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Why "Blacklisting" is No Longer a Threat in South Africa

Traditionally, "blacklisting" referred to having a negative mark on your credit report, which could hinder your ability to borrow money or secure contracts. Historically, credit bureaus focused only on negative financial behaviors, such as missed payments or defaults. 

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How Blacklisting Affects Businesses and Individuals in South Africa

In the context of South African law, blacklisting is a notation on an individual's or company's credit report that indicates a history of non-payment or defaulting on debt. This mark can severely impact a person's or entity's ability to borrow money, obtain contracts, or even secure employment.

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Consumer Protection and the Cooling Off Period

New products are constantly at our fingertips, often leads to purchases that might not have been made with full consideration. The excitement of acquiring something new can quickly give way to regret, particularly when the financial implications become clear.

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The NCT Finds Vodacom in Violation of CPA

The goal of the Consumer Protection Act was to put in place a legislative framework to regulate and promote fair practices in the provision of goods and services.

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Damage to Goods in Transit - Who Pays the Bill?

When goods embark on a journey from one location to another, a multitude of risks emerges. Owners find themselves pondering whether their goods will reach their destination unscathed, contemplating scenarios involving theft or malfunction.

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Under What Circumstances Can a Consumer Return Goods?

The primary piece of legislation that provides for consumer related matters is the Consumer Protection Act 68 of 2008 (CPA). Amongst its most prominent provisions are those regarding the rights and obligations of consumers and suppliers alike when it comes to the issue of returning goods.

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Goods ‘Paid for’ Not Delivered - What Do You Do

Customers may also place reliance on the law of contracts, where parties enter into contracts giving rise to obligations that require performance. Where two parties enter into an agreement of purchase and sale, the foremost obligations are that the purchaser must pay a certain sum of money and the seller delivers certain goods.

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